News

March 5, 2021
In light of the precautionary measures taken against the spread of the coronavirus, Council will hold closed meetings.Meeting agendas will be... Lire la suite Read more
March 4, 2021
Reserve your place and come and enjoy a nice family moment in a safety manner from February 27 to March 7, 2021. For registration details,... Lire la suite Read more
March 2, 2021
Work has begun to convert the Deux-Montagnes train line to the REM. The arrival of the REM will mean changes in the landscape. This is a closer look... Lire la suite Read more
February 24, 2021
Reserve your place and come and enjoy a nice family moment in a safety manner from February 27 to March 7, 2021. For registration details,... Lire la suite Read more
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FAQ

Update: October 27, 2020

QUESTIONS

Answers

WHAT IS CLOSED in DOLLARD-DES-ORMEAUX?

In order to comply with government guidelines, the facilities and reception offices of the City of Dollard-des-Ormeaux are temporarily closed, including:

- Reception halls;
- Conference rooms;

- Arenas;

- Library (loan service by appointment available);

A more complete list of open sports facilities is available on the City Services page

For more information on stores, restaurants and other openings, please refer to the government website: quebec.ca/coronavirus

ARE CITY SERVICES CLOSED?

The City of Dollard-des-Ormeaux continues to offer its services, some in different ways. For example, some are available by appointment, others online. We are committed to continuing to serve you well, while protecting your health and the health of our employees. We invite you to continue to visit our website ville.ddo.qc.ca for up-to-date information, or call us at 514-684-1010.

City teams continue to provide a large portion of municipal services, such as access to clean water, emergency services, collections, permits, and inspections.

Rest assured that we do everything in our power to be there for you despite the circumstances. We count on your usual cooperation.

I have to have a document certified by a commissioner of oaths. Could I go straight to the city for this?

The service provided by the City's commissioners of oaths is available only to residents. You can make an appointment by calling 514-684-1010.

Do not come to the City without an appointment, as our offices remain closed.

I need to make a claim, make aN access to information request, or get a cat or dog licenCe. How do I do that?

Forms for these services are available here. You can fill them out and send them to us in three ways:

- by email (ville@ddo.qc.ca)

- by mail

- by placing your request in the mailbox right outside City Hall (Door #2)

I want to speak with a particular department, but I don't know how to contact them. What can I do?

Each Service has an email address where you can send your questions. Note that if your question is about a permit, a particular service or a request where you need to fill out a form, you will need to check the online services and form sections on our website before sending your email.

General requests: ville@ddo.qc.ca

Urban Planning and Engineering: aui_upe@ddo.qc.ca

Recreation, sports and culture: loisirs@ddo.qc.ca

Public Works: travauxpublics@ddo.qc.ca

Library: bibliotheque@ddo.qc.ca

Communications section: communications@ddo.qc.ca

ARE YOU GOING TO ISSUE PARKING TICKETS?

The current parking regulations still apply.

WHAT ARE WE DOING FOR SENIORS?

The City of Dollard-des-Ormeaux has created a telephone number dedicated to seniors and vulnerable people. Seniors who live alone, feel anxious, or feel isolated can contact the City at 514-684-9391 and leave their name and telephone number. One of our employees will be happy to call each person back.

Also, the City of Montreal has advertised Line 211, which provides support to seniors, including food assistance, transportation and psychological support. Residents of the City of Dollard-des-Ormeaux also have access to this support.

Finally, the Quebec government encourages people aged 65 and over to stay at home, except in case of necessity or exception, such as to attend an important medical appointment. They can also go out for a walk or go to get food in accordance with the recommended health guidelines.

For more information, visit quebec.ca/coronavirus.

I called to get an appointment to apply for the senior’s grant, but I did not get a call back. What can I do?

Calls for Senior’s Grant applications are processed twice a week. You can also email your request to evolakakis@ddo.qc.ca.

Do not come to the City without an appointment, as our offices remain closed.

what do I need to know about public transportation?

To find out what recommendations to follow in public transportation facilities or services, please contact the STM or EXO.

HOW CAN I PAY FOR MY settlement to THE MUNICIPAL COURT?

It should be noted that no ticket payment service is currently available at the City.

A telephone service is available at
514-872-2964 to obtain information related to any court file.

My child attends classes in the civic centre, community centre or cultural centre. Are they still taking place?

No face-to-face courses are permitted, but some associations offer online courses, check with your association.

Is the free swim open?

Yes, but pre-registration is mandatory.


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