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May 28, 2020
Due to work being executed by the City of Montreal at the Pierrefonds water treatment plant and due to high water demand over the last few days, the... Lire la suite Read more
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Reminder: the deadline to pay your municipal taxes has been postponed from May 28 to June 29 because of the pandemic. The City will only deposit the... Lire la suite Read more
May 26, 2020
The Comité logement Saint-Laurent is exceptionally offering services to residents of the West Island until August 31, 2020. Founded in 2008, the main... Lire la suite Read more
May 20, 2020
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FAQ - Frequently Asked Questions



Snow removal operations are reviewed annually and at several times during the winter to ensure that we can provide for the needs of our residents, whether these needs are minor or major. Our employees are dedicated and work hard every year. In addition, we work closely with neighbouring cities and boroughs to provide the best possible service to our residents. We are constantly looking for new ways to provide them with the best service.

The frequently asked questions below are the asked most often during our snow removal operations.

Why do some streets get plowed or treated sooner than others?

The City's snow plan is designed to gradually clear all streets. As one can easily imagine, not all streets can be tackled at the same time due to the limited number of snow removal equipment available to us. In practice, priorities must be set to clear the streets efficiently and allow smooth traffic flow.

The main arteries are the first cleared and then the secondary arteries and collector streets, as well as the sidewalks, pathways, and bus stops that are located there. Residential streets and parking lots of municipal facilities (as well as their sidewalks, pathways and bus stops) will follow.

Generally, the City can complete street clearance operations:

  • For an accumulation of 15 cm or less of snow: about 4 hours;
  • For an accumulation of 15 cm or more of snow: about 8 hours.

Why doesn't the City clear the pile of snow left at the bottom of my driveway after the plow has cleared the street?

The City does not collect this snow because it would require additional equipment and human resources, which are extremely expensive. In order to provide this service, taxpayers would have to pay a substantial premium in addition to their current tax bill.

My snow contractor cleared my driveway and, minutes later, the City’s plow came by and filled it in again! Why can’t the City coordinate their operations with my driveway contractor so this does not happen?

The City met with private snow removal contractors in the fall of 2019 to present the tools available for effective coordination of snow removal operations. Starting this winter, the City will be e-mailing contractors authorized to perform snow removal to announce the start time of snow removal operations throughout the City.

If you have a contractor authorized to clear your driveway, alley or parking lot, both residential and commercial, they should have received the City's snow removal schedules by email. If not, ask them to contact the City. Armed with this knowledge, your contractor will be able to respect the City's schedule and avoid situations such as this one.

The snowplow came by my street but didn't plow. Why not?

It may be that vehicles were parked on the street, preventing the snowplow from passing with the blade on the ground. For more information, visit the Your Collaboration section.

The snowplow damaged my driveway curb. Will the City pay for the repairs?

Any object in the public domain (trees, plants, grass, driveway curbs, etc.) that has been damaged by City equipment during the winter will be repaired in the spring. Please call 514-684-1010 or email us at ville@ddo.qc.ca to report damage as soon as it is visible. They will be subject to an on-site assessment in the spring.

Does the service level of snow clearing vary depending on the amount of taxes a neighbourhood pays?

We do all in our power to ensure all our citizens benefit from the same level of service, regardless of their tax bill.

During snow clearing operations, when are salt and sand used?

At all times, salt is used on main and secondary arteries and collector streets, while abrasives (a mixture of 0-5 mm stone and salt) are used in residential areas, when necessary, to ensure better traction for vehicles. Note that below -15ºC, salt is no longer effective, so only abrasives are used on large arteries.

To ease environmental concerns, for the past 10 years, our salt trucks have been equipped with electronic spreading systems to ensure that the right amount of salt is deposited on the road. We are constantly testing new products to improve service and respect the environment.

Who is responsible for clearing the area around the mailbox?

Canada Post is responsible for clearing the path to the mailbox. For more information or to report a buried mailbox, you can contact Canada Post at 514-684-4055.

When does the City start to prepare for the winter season?

Our preparations for the winter season begin in early August. We then carry out complete inspections and repair the equipment that was used during the previous winter. This equipment includes snow plows, snow blowers, tracked snow plows for sidewalks and spreaders. In November, we provide refresher training to our employees to familiarize them with the new machinery and any changes to our routes and activities. In addition, we conduct rehearsals during which trucks equipped with a snowplow travel the snow removal routes.

When can I expect my street to be widened by the snowblower?

Depending on the amount of snow received, street widening can be done up to twice during the winter. They might be interrupted at any time if there is a snowfall.

What if my street is missed during snow clearing operations?

With the City’s current comprehensive snow plan, the possibility of a street being missed is unlikely. What is more likely is that a machine broke down, which has put a sector behind schedule and that we are in the process of catching up. Let us know if your street is not cleared after 48 hours.

What type of equipment does the City use to clear roads?

The City's fleet consists of a wide range of vehicles: 10-wheel and 6-wheel dump trucks equipped with a snowplow, salt spreaders, sidewalk snowplows, and 10-foot wide, 300 horsepower blowers. In all, there are nearly 100 pieces of equipment for snow removal activities.

What happens with bus stops in terms of snow clearing operations?

During the snowfall, bus stops are included in our snow plan and are cleared in order to maintain their safe use for our citizens. As you can imagine, windblown snow affects these operations especially at those bus stops where there is a shelter. However, as with our streets, the final snow clearing of the bus stops can only really be carried out once the snow stops falling.

Why are some streets cleared to the bare pavement and not others?

Streets are prioritized with respect to their vocation, which is mainly related to the amount of traffic on a particular thoroughfare. Also, parts of the evaluation process are budgetary and environmental considerations with respect to the use of chemical melting agents.

Why do the snow removal teams not work 24/7?

For the sake of sound management of public funds and in order not to increase the tax burden on our citizens, the additional hiring of employees is not considered. Instead, we opt to optimize our resources according to weather conditions.

As with all cities in Quebec, snow removal employees are subject to provincial legislation that requires a mandatory rest period. Our employees may not work more than 13 consecutive hours, followed by 11 hours of rest. Employees of snow removal contractors are also subject to this law.

By-laws

This information sheet has no legal authority. The official texts from the by-laws take precedence.

BY-LAW CONCERNING SNOW REMOVAL - BY-LAW NO. R-2007-033

BY-LAW CONCERNING SAFETY AND PARKING – BY-LAW NO. R-2009-053

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