FAQ

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In order to comply with government guidelines, the facilities and reception offices of the City of Dollard-des-Ormeaux are temporarily closed, including:

 

– Reception halls;
– Conference rooms;

– Arenas;

– Library (loan service by appointment available);

A more complete list of open sports facilities is available on the City Services page

 

For more information on stores, restaurants and other openings, please refer to the government website: quebec.ca/coronavirus

 

The City of Dollard-des-Ormeaux continues to offer its services, some in different ways. For example, some are available by appointment, others online. We are committed to continuing to serve you well, while protecting your health and the health of our employees. We invite you to continue to visit our website ville.ddo.qc.ca for up-to-date information, or call us at 514-684-1010.

 

City teams continue to provide a large portion of municipal services, such as accessto clean water, emergency services, collections, permits, and inspections.

 

Rest assured that we do everything in our power to be there for you despite the circumstances. We count on your usual cooperation.

The service provided by the City’s commissioners of oaths is available only to residents. You can make an appointment by calling 514-684-1010.

 

Do not come to the City without an appointment, as our offices remain closed.

Forms for these services are available here. You can fill them out and send them to us in three ways:
– by email (ville@ddo.qc.ca)
– by mail
– by placing your request in the mailbox right outside City Hall (Door #2)

Each Service has an email address where you can send your questions. Note that if your question is about a permit, a particular service or a request where you need to fill out a form,you will need to check the online services on our website before sending your email.

 

General requests: ville@ddo.qc.ca

 

Urban Planning and Engineering: aui_upe@ddo.qc.ca

 

Recreation, sports and culture: loisirs@ddo.qc.ca

 

Public Works: travauxpublics@ddo.qc.ca

 

Library: bibliotheque@ddo.qc.ca

 

Communications section: communications@ddo.qc.ca

The current parking regulations still apply.

The City of Dollard-des-Ormeaux has created a telephone number dedicated to seniors and vulnerable people. Seniors who live alone, feel anxious, or feel isolated can contact the City at 514-684-9391 and leave their name and telephone number. One of our employees will be happy to call each person back.

 

Also, the City of Montreal has advertised Line 211, which provides support to seniors, including food assistance, transportation and psychological support. Residents of the City of Dollard-des-Ormeaux also have access to this support.

 

Finally, the Quebec government encourages people aged 65 and over to stay at home, except in case of necessity or exception, such as to attend an important medical appointment. They can also go out for a walk or go to get food in accordance with the recommended health guidelines.

 

For more information, visit quebec.ca/coronavirus.

Calls for Senior’s Grant applications are processed twice a week. You can also email your request to evolakakis@ddo.qc.ca.

 

Do not come to the City without an appointment, as our offices remain closed.

To find out what recommendations to follow in public transportation facilities or services, please contact the STM or EXO.

It should be noted that no ticket payment service is currently available at the City.

A telephone service is available at
514-872-2964 to obtain information related to any court file.

No face-to-face courses are permitted, but some associations offer online courses, check with your association.

Welcome to the new City of Dollard-des-Ormeaux website!

We are working hard to meet your ever-changing needs and make sure all the information you need is at your fingertips.

Send us your comments by e-mail  communications@ddo.qc.ca.