Montreal saw an unprecedented 154 millimetres of rain on August 9, setting a new record for rainfall. Our crews of Dollard-des-Ormeaux worked diligently to ensure that drains were working, streets were clear and traffic lights were functional.
On this page, you will find the latest information on collection operations and any other information you need to know if you have water infiltration in your home.
Information & Collection Operations - August 26 to 30, 2024
Friday August 30: End of special clean-up operations following torrential rains
Over the past three weeks, the City has made extraordinary efforts to help citizens affected by the torrential rains of August 9. Aware of the challenges you have had to face, the City has decided to offer you some respite by organizing a special collection, making it easier for you to dispose of the debris and materials that accumulated up to August 30.
As of Monday, September 2, regular garbage collection operations will resume as usual.
A few reminders about garbage collection parameters:
- Bulky items (sofa, furniture, cupboard, etc.): accepted at all times.
- Materials for construction: conditionally accepted. They must not exceed 2 feet by 4 feet and must be able to be picked up quickly. A few bags, pieces of gypsum and planks of wood are acceptable.
- Closed, leak-proof containers: strongly recommended to facilitate collection operations, but not mandatory.
Do you still have debris or materials that do not comply with regular collection ? Here are a few solutions:
- Bring them to one of Montreal’s ecocentres.
- Make a regular request for special refuse collection online or by calling 514-684-1010 (please note that longer-than-usual delays are to be expected).
We understand that the past few weeks have been difficult for some residents. Rest assured that we are here to serve you, and our efforts have been made to ease your burden. Thank you for your continued cooperation and support, which contributes to the resilience of our city.
Information & Collection Operations - August 19 to 23, 2024
August 22, 2024 - Update on the clean-up operations and end date
Since the very beginning, crews from the City of Dollard-des-Ormeaux have been deploying this exceptional debris collection service for its citizens, helping to speed up the clean-up of the territory.
Debris collection is well underway, and a second round of collection throughout the city will have been completed by the end of this week. City services will therefore gradually resume routine operations, and this special clean-up operation will officially come to an end on Friday August 30.
August 19, 2024 - Update on the clean-up operations
For the second consecutive week, the City of Dollard-des-Ormeaux is continuing debris collection, following the water infiltration that occurred on August 9.
The priority will be to ensure that household waste collection is completed, before any remaining debris can be removed. Collection operations will continue until 11pm.
Information & Collection Operations - August 19 to 23, 2024
August 16, 2024 - Waste collection - Vulnerable neighbours
Waste collection:
Waste collection is underway and will continue until 11 p.m. tonight and tomorrow from 7 a.m. to 4 p.m.
Look out for your vulnerable neighbours:
We hope we can count on you to contact your neighbours in vulnerable situations to make sure that they are all right and/or if they need help. If so, please let us know at 514 684-1010 or 514 684-6111.
August 15, 2024 - Update on the clean-up operations
Clean-up operations are progressing well.
We are aware that some residents have not received the usual waste collection service. For this reason, clean-up operations will continue until 11 p.m. this evening and Friday night. Please leave your garbage bags at the curb, as the contractor will complete the collection within the next few days.
We expect the first round of debris collection, following the water infiltration, to be completed by Saturday, as our crews continue to scour the streets.
Thank you for your patience and understanding.
August 14, 2024 - Parking and Ressources
Parking:
Considering that many households are using their driveways to carry out necessary clean-up work following the water infiltration, the City of Dollard-des-Ormeaux authorizes overnight parking on the street until further notice.
Resources:
If you are a vulnerable person still affected by water infiltration and believe that your health is at risk, please call this number: 514 684-1010
Additional trucks have been mobilized for clean-up operations, which will continue on weekdays until 11 p.m., and on weekends until the entire territory has been cleaned up.
August 13, 2024 - Clean-up operations - Materials not accepted at the curb - Flood zone
Clean-up operations underway:
After the heavy rainfall last Friday, and the flooding that occurred in homes, the City is taking charge of clean-up operations throughout the territory. Special collection operations began this morning and will continue throughout the week, both with our contractors and City crews.
You may hear noise or see trucks passing until late in the evening, around 10-11 p.m., given the exceptional circumstances. It is important to note that these operations may take some time, given the amount of the waste to be collected across the territory.
Materials not accepted at the curb:
Household hazardous waste (HHW): Do not dispose of paint cans, oil, batteries, etc. with your household garbage. Bring them to the next mobile collection on September 8, or to a secure drop-off location.
Electronics: Do not put them out on the street. Drop them off at our drop-off location at 100 Glenmore St., at an ecocenter, or at a business that can dispose of them properly, such as Canadian Tire or Best Buy.
Flood zone:
According to the Montreal agglomeration, the city of Dollard-des-Ormeaux is not located in a flood zone.
Thank you for your patience and cooperation.
August 12, 2024 - General Information
The remnants of Hurricane Debby resulted in an unprecedented 154 mm of rain on the island of Montreal, resulting in property damage and losses for many households.
Here’s what you need to know if your house was affected by the flood.
- No boil-water advisories have been issued to date, making drinking water safe to consume.
- Please follow the Quebec’s guidelines for cleaning up after a flooding incident: What to do after a flood | Gouvernement du Québec (quebec.ca)
- Contact your insurer and follow their instructions to assure you can properly submit a claim. Often these instructions include documenting the damages by taking photos or videos.
- If you need to dispose of items from your basement that were destroyed by the flooding, the City will be passing by in the next few days to collect these items. Everything to be collected must be placed on your property next to the road.
We will update you as more information becomes available.
Registry of people affected
To find out the extent of the water infiltration that occurred on our territory, the City of Dollard-des-Ormeaux has set up a registry in which you can enter your contact details (name, address, etc.) and the type of damage caused.
If you have filed a claim with the City, we encourage you to also submit your information to our registry, which has been set up for database purposes. Such information will enable us to better deploy our resources in the event of a similar event in the future, guide our infrastructure projects and provide data to higher governments in order to raise awareness of the need to extend assistance programs offered to disaster-stricken municipalities.
Please share this request with your friends and neighbours.
Claim Request
According to the Cities and Towns Act, any person wishing to claim damages with the City must do so in writing, within 15 days following the event.
Due to the torrential rains that caused water infiltration in some properties in our city, residents who wish to submit a claim form have until Saturday, August 24, 2024 to do so (by postal mailing or by e-mail).
For more information about the claim process, we invite you to consult the following page, where you will also find the claim form: Claims – Ville de Dollard-des-Ormeaux (ddo.qc.ca).
We thank you for your patience and understanding.
